Terms & Conditions

Flooring House, Shop 6/55-61 York Rd, Jamisontown NSW 2750.

1. Accounts

To shop online, you may create an account with accurate, current, and complete information.
You are responsible for maintaining the confidentiality of your login details and for all activities under your account.
Flooring House reserves the right to suspend or terminate accounts that provide false information or misuse the platform.

2. Products & Availability

We specialize in modern and hand-knotted rugs available in various sizes.
Product images are for illustrative purposes; actual colors and textures may vary slightly.
All products are subject to availability. Flooring House reserves the right to update, modify, or discontinue products at any time.

3. Pricing & Payments

Prices are listed in AUD (Australian Dollars) and include GST unless stated otherwise.
We accept major payment methods as shown at checkout.
Flooring House reserves the right to correct pricing errors and cancel orders placed at incorrect prices.

4. Orders & Shipping

Once you place an order, you will receive an order confirmation by email.
Shipping times and costs vary depending on your location and will be provided during checkout.
Flooring House is not liable for delays caused by couriers, customs, or unforeseen circumstances.

5. Returns & Refunds

Rugs can be returned within 14 days of delivery in their original condition and packaging.
Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.
Refunds will be processed within 7–10 business days after receiving and inspecting the returned item.

6. Website Use

You agree not to misuse the website, interfere with security features, or attempt unauthorized access to any part of the site.
All content, including images, text, and designs, is the property of Flooring House and may not be copied or reused without permission.

7. Limitation of Liability

Flooring House will not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our maximum liability is limited to the amount paid for the product purchased.

8. Changes to Terms

Flooring House reserves the right to update or modify these Terms & Conditions at any time.
Updates will be posted on this page, and continued use of the website indicates acceptance of the revised terms.

9. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

Flooring House
Shop 6/55–61 York Road, Jamisontown NSW 2750
Email: penrith@flooringhouse.au
Phone: 02 8201 3837