Privacy Policy

1. Introduction

Filko Flooring Pty Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By providing your personal information to us, whether online, in person, by phone, or through any other means, you consent to the collection, storage, and use of that information as described in this policy.

2. The Information We Collect

We may collect and hold the following types of personal information:
– Full name
– Address
– Email address
– Contact number(s) This information may be collected when you submit an enquiry, visit our showroom, contact us by phone or email, or engage with our services online or in person. We only collect information that is reasonably necessary for our business functions and activities.

3. Purpose of Collection

We collect and use your personal information for purposes such as responding to enquiries, providing quotes, scheduling installations, delivering services, communicating about appointments, and sending updates or offers (if you have opted in). We will not collect or use your personal information for any other purpose without your consent or as permitted by law.

4. How We Collect Information

We collect personal information directly from you unless it is unreasonable or impractical to do so. Collection methods include online forms, phone communication, email correspondence, or written forms. Where necessary, we may also obtain information from third parties involved in your project, but only with your consent.

5. Use and Disclosure of Personal Information

We use your personal information solely for the purposes described above. We may disclose your information to our employees, contractors, suppliers, IT service providers, or as required by law. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Storage and Security

We take reasonable steps to ensure your personal information is protected from misuse, interference, loss, unauthorised access, modification, or disclosure. Information may be stored electronically or physically, using secure databases and restricted access. When personal information is no longer needed, we securely destroy or de-identify it.

7. Access and Correction

You have the right to access and correct your personal information. To make a request, contact us using the details in Section 10. We will respond within a reasonable timeframe (usually within 30 days).

8. Direct Marketing

We may use your contact details to send promotional materials about our products or services. You can opt out at any time by contacting us or using the unsubscribe link in our emails.

9. Website and Online Data

When you visit our website, we may collect non-identifiable data such as browser type or pages viewed using cookies or analytics tools. Cookies help improve user experience. You can disable cookies in your browser settings. Our website may contain links to external websites; we are not responsible for their privacy practices.

10. Contacting Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or make a complaint, please contact us: Filko Flooring Pty Ltd (trading as Flooring House) 6/55 York Road, Jamisontown NSW 2750 Email: penrith@flooringhouse.au Phone: 0479 120 181 We take privacy concerns seriously and will respond promptly to all enquiries or complaints.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website and take effect immediately upon posting.

12. Compliance

This policy complies with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) and ensures your personal information is managed responsibly, securely, and transparently.